Return & Refund Policy

Return & Refund Policy

At TapestryNook, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
- The item must be in its original condition
- The item must be unused and in the same condition that you received it
- The item must be returned in its original packaging (if applicable)
- Proof of purchase or order information is required

How to Request a Return

To start a return, please contact us at:

Email: hello@TapestryNook.com
Phone: +1 3238037518

If your return request is approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Return Address:
Room 902, Building 35, No. 96 Lixin 12th Road, Zengcheng District, Guangzhou, 511300, China

Please do not send your item back without contacting us first.

Return Processing Time

Return and exchange requests are typically processed within 1–3 business days after we receive your request and review the return details.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 2 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Exchanges

If you would like to request an exchange, please contact us at hello@TapestryNook.com with your order details. Exchange requests are typically processed within 1–3 business days after we review the exchange details.

Non-Returnable Situations

Returns may not be accepted in the following cases:
- Items that show signs of use or damage caused after delivery
- Items returned without prior contact and approval
- Items not in original condition or packaging (if applicable)
- Items missing order information or proof of purchase

Damaged or Incorrect Items

Please inspect your order after receiving it. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at hello@TapestryNook.com so we can review the issue and provide assistance.

Contact Information

TapestryNook
Company: Guangzhou Shangyue Trading Co., Ltd.
Business Address: Room 902, Building 35, No. 96 Lixin 12th Road, Zengcheng District, Guangzhou, 511300, China
Email: hello@TapestryNook.com
Phone: +1 3238037518

Opening Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)